OUR DIAGNOSTIC PROCESS
Accurate repairs start with accurate assessments.
Our process is designed to find the root cause of your EV or hybrid vehicle’s issue. We take the time to investigate thoroughly and efficiently, without guesswork or unnecessary costs.
step 1
Information Gathering
Just like detectives, we start by gathering all the facts using our dedicated EV & hybrid assessment forms — when the fault happens, under what conditions, and any dashboard warnings or symptoms. This gives our technicians the complete picture before work begins.
step 2
Assessment Time Proposal
Once we’ve reviewed your information, we’ll let you know how much initial assessment time is needed to investigate the issue properly, so you know exactly what to expect before we begin.
step 3
Customer Approval & Booking
Once you’re happy with the proposed assessment time, we’ll book your vehicle in. Nothing goes ahead until you’ve confirmed you’re happy with the plan.
step 4
The Assessment Begins
We carry out the diagnostic work and report our findings. You’ll never be charged for more time than you approved, and we don’t fit parts or carry out repairs without your authorisation.
step 5
Next Steps
Every assessment is different. Once we’ve investigated, we’ll advise you on the best route forward — whether it’s a fix, further diagnosis, or something else entirely. You’ll have all the information you need to make the right decision for your vehicle.
Start your assessment
Choose the right form for your vehicle's issue.
Diagnostic Assessment Form
For warning lights, fault codes, performance issues or anything electrical/mechanical that needs investigating.
Noise Assessment Form
For unusual sounds, knocks or vibrations — tell us when it happens, and we’ll investigate the root cause.
get in touch
Questions, or ready to book?
Call or email us about any service, MOT, tyre, diagnostic or repair work for your electric or hybrid vehicle.